Delivery Information
Delivery Information
Offbeat Shop delivers across Kenya from our base in Nairobi. Your delivery fee is calculated automatically at checkout based on the driving distance to your shipping address.
How delivery pricing works
We use road distance from Nairobi to your address. The fee shown at checkout is the amount you pay — no hidden charges.
| Distance from Nairobi | Delivery fee (KES) |
|---|---|
| 0 – 100 km | 300 |
| 101 – 400 km | 500 |
| 401 – 700 km | 1,000 |
| 701 – 1,000 km | 1,500 |
Distances over 1,000 km may not be available for online checkout. Contact us if you need delivery outside this range.
Delivery times
- Nairobi & nearby — typically 1–3 business days after dispatch.
- Other towns — typically 2–7 business days depending on location and courier schedules.
- Orders are processed on business days (Monday–Saturday). Public holidays may add delay.
Order tracking
Once your order is dispatched, we will contact you by phone or email with delivery updates. For questions about an active order, email info@accesstech.co.ke or call +254716333716.
Important notes
- Please provide a complete, accurate address including town, county/region, and a reachable phone number.
- Someone must be available to receive the order or arrange collection with the courier.
- Delivery fees are non-refundable if you refuse a valid delivery or provide incorrect details.