Delivery Information
Delivery Information
Offbeat Shop delivers across Kenya from our base in Nairobi. Your delivery fee is calculated automatically at checkout based on the driving distance to your shipping address.
How delivery pricing works
We use road distance from Nairobi to your address. The fee shown at checkout is the amount you pay — no hidden charges.
| Distance from Nairobi | Delivery fee |
|---|---|
| 0 – 200 km | Ksh300.00 |
| 201 – 500 km | Ksh500.00 |
| 501 – 1000 km | Ksh1,000.00 |
| 1001 – 3000 km | Ksh2,000.00 |
| 3001 – 5000 km | Ksh3,000.00 |
| 5001 – 25000 km | Ksh5,000.00 |
Addresses more than 25000 km away pay the 25000 km fee.
Overseas addresses with no road route from Nairobi pay Ksh5,000.00.
Delivery times
- Nairobi & nearby — typically 1–3 business days after dispatch.
- Other towns — typically 2–7 business days depending on location and courier schedules.
- Orders are processed on business days (Monday–Saturday). Public holidays may add delay.
Order tracking
Once your order is dispatched, we will contact you by phone or email with delivery updates. For questions about an active order, email hello@offbeat.co.ke or call +254716333716.
Important notes
- Please provide a complete, accurate address including town, county/region, and a reachable phone number.
- Someone must be available to receive the order or arrange collection with the courier.
- Delivery fees are non-refundable if you refuse a valid delivery or provide incorrect details.